Privacy Policy
Last Updated: May 22, 2026
Ziegler Locks ("the Business", "we", "us", or "our") operates the website zieglerlocks.ca and provides mobile residential and automotive locksmith services. We are committed to protecting the privacy, security, and confidentiality of the personal information collected from our clients ("you" or "your").
This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information We Collect
To provide secure locksmith services, verify legal authorization, and maintain compliance with provincial standards, we collect several categories of personal information:
- Customer Contact Information: Name, physical service address, billing address, phone number, and email address.
- Identity & Ownership Verification Data: Government-issued photo identification (such as a Driver’s License), property documentation, lease agreements, utility bills, or vehicle registration papers.
- Vehicle-Specific Technical Data: For automotive services, we collect the 17-digit Vehicle Identification Number (VIN), vehicle make, model, year, and license plate number.
- On-Site Media Attachments: Photographic records of verification documents, vehicle VIN plates, or "before-and-after" images of entry points and hardware to document pre-existing property conditions.
- Direct Communication & Messaging: Information shared when communicating via our standard contact forms or other direct inquiries (such as names, phone numbers, email addresses, and message contents).
- Transaction and Financial Data: Payment details, billing history, and transactional data processed securely through our payment processors.
- Website Analytics: Anonymous traffic and usage statistics collected via Umami Analytics (including fully anonymized IP addresses, page view logs, device models, and referring URLs). This data is completely anonymous, does not track you across other sites, and operates entirely without tracking cookies.
2. How We Collect Your Information
We collect personal information directly from you, as well as through automatic website touchpoints:
- When you request a service quote via phone, email, text, or zieglerlocks.ca.
- When you review, initial, and sign a digital service contract on-site.
- When you send a message through our secure online contact forms.
- When our technicians physically review and photograph your ID, vehicle registration, or property entry points at the job site prior to commencing work.
- Automatically via our secure website host (204 Web Hosting), typography links (Google Fonts), and analytics software (Umami Analytics) when you visit or interact with zieglerlocks.ca.
3. How We Use Your Information
Ziegler Locks utilizes your personal information strictly for the following operational, legal, and security purposes:
- Identity and Authority Verification: To confirm you have the lawful right to grant entry, change locks, or generate keys for the specific residential property or vehicle.
- Service Delivery: To map routes, dispatch technicians, execute physical security modifications, and complete administrative records.
- Fraud Prevention & Chargeback Protection: To defend the Business against unauthorized transaction disputes, fraudulent service requests, or liability claims regarding pre-existing property damage.
- Provincial & Legal Auditing: To maintain a robust, verifiable chain of custody showing that property access was lawfully authorized, matching regulatory compliance expectations within the Province of Manitoba.
- Invoicing & Payment: To process payments, manage accounts, issue receipts, and offer flexible payment structures (such as Afterpay).
- Website Performance Optimization: To monitor overall site health, analyze traffic trends, and optimize user experience using cookieless Umami Analytics.
4. How We Share and Disclose Your Information & Third-Party Privacy Links
We do not sell, rent, trade, or lease your personal information to third parties. Your information is only shared with trusted third-party service providers who assist us in operating our business and executing services, subject to strict confidentiality agreements. Below are details of our partners along with direct links to their official privacy statements:
Payment Processing & Client Management (Square)
We utilize Square (Block, Inc.) to securely manage customer profiles, host signed contracts, attach verification files, and process financial transactions. Your data is stored on Square’s secure, encrypted cloud infrastructure, which complies with top-tier global security and industry compliance standards.
Square Privacy PolicyWebsite Hosting (204 Web Hosting)
We utilize our own server from 204webhosting.online to host and serve our website files securely using advanced HTTPS encryption protocols.
204 Web Hosting Privacy PolicyWebsite Analytics (Umami Analytics)
We operate a self-hosted instance of Umami Analytics to check completely anonymous website visitor volumes. It does not set cookies, does not collect personally identifiable information, and prevents cross-site tracking.
Umami Privacy PolicySocial Media Networks (Meta / YouTube)
We link to our official profiles on Facebook, Instagram, and YouTube. Interacting with these external networks triggers account connections governed by their respective owners (Meta Platforms and Google LLC).
Typography Services (Google Fonts)
Our website serves typography directly from Google Fonts APIs. During loading processes, Google may record basic technical data such as browser configurations and client IP addresses for font optimization and analytics.
Google Fonts Privacy PolicyLegal & Regulatory Authorities: We may disclose personal information if required to do so by Canadian law, a valid court order, or a formal investigation by law enforcement or provincial regulators (such as verifying a vehicle access log during an auto theft investigation).
5. Data Security and Retention
Data Minimization & Storage Security: We do not store raw images of your personal identification or vehicle registrations locally within unprotected smartphone photo galleries. All documentation is uploaded directly into our secure, encrypted Square administration console.
Two-Factor Authentication: Access to our customer database is strictly limited to authorized personnel and is protected by mandatory multi-factor authentication.
Retention Schedule: In accordance with Canadian tax guidelines, small business liability regulations, and auditing frameworks, we securely retain customer transaction history, signed contracts, and verified ownership records for a minimum of seven (7) years, after which files are permanently purged or deleted.
6. Your Rights and Access to Information
Under PIPEDA, you have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or incomplete.
If you wish to review your profile records, update your contact details, or voice a concern regarding our privacy practices, please contact our Privacy Officer in writing using the contact details below. To protect client confidentiality, we will require proper identity verification before releasing any historical data files.
7. Changes to This Privacy Policy
Ziegler Locks reserves the right to modify or update this Privacy Policy at any time to reflect changing operational practices or regulatory amendments. Any updates will be posted immediately to this page with a revised "Last Updated" date. Your continued engagement of our services constitutes acknowledgment of the revised terms.
Contact Us
Ziegler Locks
Attn: Privacy Officer
Phone (204) 816-9795 (Call or Text)
Email tyler@zieglerlocks.ca
Hours Monday – Friday, 7:00 a.m. to 5:00 p.m.